Customers are losing patience with AI banking chatbots, says JD Power
Banks keep pushing AI chatbots into mobile apps and websites, but JD Power says customers still want human help when fraud, disputes, and serious financial problems happen.
Banks keep pushing AI chatbots into mobile apps and websites, but JD Power says customers still want human help when fraud, disputes, and serious financial problems happen.
Apple confirmed that Chase will take over issuing Apple Card in about two years. Users keep all perks, Mastercard stays the network, and longtime rumors of Goldman Sachs leaving the partnership proved accurate.