A new Pega study reveals growing skepticism around AI customer service. Most consumers say businesses have not earned their trust, prefer human support, and question how responsibly GenAI is being deployed.
Ookla has introduced Speedtest Pulse, a technician-focused diagnostic device intended to verify Wi-Fi performance and solve network problems more reliably.
Adobe is rolling out AI agents inside its Experience Platform, giving companies new tools to manage customer data, personalize journeys, and streamline marketing operations. Brands like Hershey, Lenovo, and Wegmans are already testing the features.