Salesforce has released Agentforce 3, the latest version of its AI-powered agent platform, and it is clearly trying to solve one of the biggest pain points for businesses using artificial intelligence. Companies want to adopt AI agents, but they struggle to see what those agents are doing and how to make them better. Agentforce 3 addresses that head-on.
At the heart of this update is the new Command Center. This observability tool gives companies a live view into how their agents are performing. It tracks everything from latency and error rates to usage trends and feedback. Teams can finally understand what is working and what is not. And they can take action without guessing.
This kind of transparency is overdue. Salesforce says AI agent usage is up more than 200 percent in just six months. But that growth has come without much control. Agentforce 3 changes the game by letting companies scale while keeping a tight grip on performance and quality.
Command Center is built into Agentforce Studio. Teams can drill down into specific interactions, test agents using natural language prompts, and even simulate different scenarios before pushing changes live. It is not just about watching the agents. It is about refining them quickly and safely.
Agentforce 3 also embraces open standards. It now supports Model Context Protocol, which makes it easier to plug AI agents into enterprise systems without writing custom code. Tools like MuleSoft and Heroku handle the heavy lifting. Developers can connect agents to third-party services like PayPal, Stripe, or Google Maps in just a few clicks.
Salesforce already has over 30 partners on board offering MCP servers. These include big names like AWS, Box, Google Cloud, Notion, and WRITER. These integrations make it easier for companies to deploy useful AI automations that handle real business tasks.
The infrastructure behind Agentforce has also been upgraded. There is now support for Claude models hosted securely inside Salesforce. Google Gemini is coming soon. Performance has improved as well. Salesforce says latency has been cut in half and users can now see answers appear in real time as agents respond.
Agentforce is expanding globally too. It now operates in Canada, the United Kingdom, India, Japan, and Brazil. It also supports several new languages with more coming later this year. Government customers are also getting access through a FedRAMP High authorized version.
Pricing has been simplified. New SKUs allow unlimited use of employee-facing agents under a per-user model. That should remove some friction for companies that want to experiment or roll out agents across departments.
Agentforce 3 is available today with more updates arriving through the summer. Native MCP support is expected in July along with enhancements to the Studio interface and monitoring tools.
